Where's My Order?

To help us answer your question, use the information on this page.

First you need to select what type of order you are tracking from the links below.

• 1. Digital Goods delivered via email
  These order can be unlock codes, server credits, unlock software, debrand software etc.

• 2. Physical Goods delivered via post
  This refers to anything that we would need to post to you i.e. cables, unlocking equipment, accessories etc.

Digital Goods Order Tracking
These orders can be unlock codes, server credits, unlock software, debrand software etc.

Some are automated to give instant delivery, Some are processed manually please read below.

Automated Instant Email delivery
When you order any of the following items:

• Unlock Code
• Debrand Pack (without cable)
• Unlock Pack (without cable)

These items are delivered instantly to the primary email address associated with your PayPal account, or the email address you gave if paying via card using the paypal payment gateway.

If you have not received your order you should first check any spam or junk folders you may have, and also be sure to access the email address associated with PayPal. 

If after checking this, give it more time to be delivered, as we also send copys of your order to you manually to ensure delivery is made.

If after this you have not received your order, please contact us via the helpdesk, and give us your name, address, paypal transaction ID (from your paypal email receipt) and description of goods that you are chasing.   We can then help you and give you a copy of your order

Manually Processed Email delivery
When you order any of the following items:

• Server Credits for unlocking tools and servers
• Unlocking Tool Add-On / Activations

These items are delivered to you via email normally within 1 - 24 hours.

If you have not received your order you should first check any spam or junk folders you may have. 

If after 24 hours you have not received your order email, please contact us via the helpdesk, and give us your name, address, order number and paypal transaction ID if you used paypal,  and description of goods that you are chasing.   We can then help you and give you a copy of your order

Physical Goods Order Tracking

UK Delivery is arranged through Royal Mail First Class Recorded Delivery. A signature will be required on receipt of goods. If a delivery is unsuccessful, then a card is left to arrange collection or redelivery. Delivery can be as fast as the next working day, but please allow 5 working days.

Worldwide Order tracking numbers cannot be issued for overseas orders.  Delivery is arranged through UK Royal Mail First Class International Recorded Delivery. A signature will be required on receipt of goods. Delivery times can vary , from 2-14 working days.

Tracking numbers for your order are usually available once the order has been packed, and passed onto Royal Mail for shipping.  This is normally around 5-6pm Monday-Friday.

Enter your order number in the box below to get your royal mail tracking number. your Order Number can be found on the email sent to you when you placed your order.

Once you have your tracking number, you can then track your order from the Royal Mail Website

NOTE: If your tracking number is not displayed, this may be due to 3 reasons.

1. The order you are tracking has not been paid for, if this is the case refer to the payment instructions on your order email.  We only ship orders that have been paid for.

2. The order has not yet been packed.  Try to be patient, all completed orders are packed and shipped.  You may have missed today's pickup time, please try again tomorrow. Please don't be disappointed if you do not get a tracking number 5 min after you place your order, we are quick, but not that quick ;-)

3. Your order may have been temporarily out of stock, if this is the case, please be patient, as we get new stock every day, so the delay will not be for too long.

More Help

Be sure you have your order number and have allowed plenty of time for us to deliver your goods before contacting us.  If you need more information, you can contact us directly by opening a ticket on our helpdesk

MSN (Quick Chat With Packing Team)

if you just have a quick question regarding the shipping of your order, you can have a quick chat directly with our packing team on MSN.

MSN chat is a quick way to get your shipping questions answered.  You can download MSN here

Remember our packing team can only handle enquiries for tangible goods only, if you have ordered digital goods you need to use the helpdesk and include any order numbers and paypal transaction id's etc.

Packing team MSN is online MON-FRI 10:30am - 5:00pm GMT